Testimonios de Clientes
Great service! The service department is fast, reliable, and efficient. They consistently provide excellent work, making the experience smooth and hassle-free. If they continue to improve, it could be even better
Had the best experience purchasing a vehicle yesterday! The sales person Felix, the manager, and the finance person provided the most excellent and professional service. I have purchased many cars in my life time and was expecting your typical experience, however, I was so pleasantly surprised. I highly recommend this dealership for your new and used car needs!
If you are looking for a car you need to ask for Felix! He was insanely honest and did so much and went above and beyond getting me the perfect deal. He was so straightforward and even got me more for my car than the carmax appraisal he did so much to get me a great deal. If you are looking for a car you need to hit up felix I went to 9 dealers in the last few days and he was the best salesman by far. He was super knowledgeable of all the cars on the lot.
We just bought a car end this guys push all types of warranties without telling us and we requested a copies of the paper works and the finance guy Armando refused to give us that information and he just give us an electronic device, we will never come back to this dealer,shame on them
Parts counter always has the parts I need! Been coming here for a while for parts on my 2500 and 3500 rams
Ricky at Lake Elsinore CDJ helped me out with my wife's new kid-mobile. I'm telling you, I shopped around everywhere for this vehicle to find the best deal - no matter how hard I looked, Ricky was still able to make it happen without being too pushy. Not only that, but he also picked me up from the dealership I turned my car into - top class service! Now I get to work my fingers to the bone while my wife looks pretty going to Starbucks! Thanks Ricky!
Definitely recommend to get a vehicle here, very organized and helpful! Ricardo will pull string just to get your whip!
Worked very quickly and showed me all my options, which helped me go home with my car
Very fast, friendly and worked well to make my dream vehicle come home with me.
My last experience buying was through CarMax, very impersonal experience. I had the exact opposite experience here. Hans was able to take me through step by step with what was involved and made me feel comfortable with my purchase.
My only complaint is the repeated phone calls and emails to give a review. Kind of annoying I already did the other review yesterday and another request for a positive review comes.
Hans was so helpful and kind. I will be referring everyone to see him. He truly did everything to help us. 10/10 service!
This review specifically for the service at Lake Elsinore Chrysler Dodge Jeep ram. I'd like to definitely think the service advisors and all the hard-working people that work in that department. Very attentive staff and they keep you informed every moment of the repair process. I'd like to especially thank Allison for taking care of me today when things when a little awry at the dealership today. Can't control everything that goes wrong, but Allison made everything right!
Alec went above and beyond to make our sales process easy and seamless. That's some excellent service! We will be back. Thank you!!
Service department was amazing. Prompt service, friendly folks and they got my vehicle in right away. Very happy with the service department.
They worked with us so much that we couldn't say no. Mike was so patient with us. We went back and forth between 2 vehicles and Mike didn't give up. Answered all questions, took us on test drive. Awesome dealership!
Jose’ was incredibly helpful in helping me get approved for financing my 2021 Nissan Rogue. Thank you to The Pedder Auto Group and to Jose’ for being straight to the point, and not haggling the customer when it came to negotiating the price of my trade in.
They went above and beyond to get the deal done,I was on the fence but the gave me all my options and explained in detail the pros and cons to ensure I was informed to make best choice.the salesman was friendly and not overly pushy,but the finance representative was delightful very friendly and knowledgeable and I made my decision based on the treatment I got.i definitely would recommend and look forward to servicing vehicle so I can say hello to the team
If your looking for a car Ricky is the person to see for a car. He helped me and my sister get our first car as first time buyers. All day he was working with us to make sure we got the deal we wanted and didn’t stop until we got it. One last time if you need a car talk to @ricks_autosales on instagram he was amazing!
Hans was extremely knowledgeable and helped us find the perfect truck! We highly recommend Hans and CDJR of Lake Elsinore.
Great service! great attitude! Very helpful with locating what you want! always made sure we were comfortable and in communication
Professional & Friendly Sales team, I'm very happy with my car purchase. Thank You Hanz
Hans was very informative and helpful. He spent a lot of time with us to figure out what worked with what we were looking for and the budget we had.
An amazing experience I wasn’t feeling too well and you still made it happen thank you!
Hans was great and very informed about the Jeeps in stock. He showed us the vehicles that he knew would be what we wanted and he was right!! This has been the quickest vehicle transaction ever, and Hans made it happen!! Would definitely be recommending Hans and Lake Elsinore Dodge Jeep Ram to anyone in the market for a vehicle!!!
Everyone is really friendly, helpful, and amazing customer service. Will definitely recommend this dealership to everyone!
Your facility is Great everyone here is helpful ,courtesy and eager to help a quality that is very RARE Thank You
Im happy whit a service very nice person the sale man everybody doing great I recommended to the other people buy cars from you guys
Ricardo was so much help, I’m very glad I came to this place. I left very happy.
I HAVE NEVER HAD SUCHA GREAT EXPERIENCE WHEN BRINGING IN A VEHICLE FOR REPAIRS OR FOR RECALL ITEM TO BE REPLACED. FROM THE MOMENT DELIA TOOK MY CALL I WAS TEATED LIKE AN IMPORTANT CUSTOMER. SHE WENT ABOVE AND BEYOND TO ENSURE MY EXPERIENCE WAS SEAMLESS AND PROMPTLY HANDLED IN THE MOST PROFESSIONAL MANNER.
Ricky is extremely professional and helped in every step of the process. He helped me get a great car and kept all possibilities open. For any future vehicle purchase I will immediately go to him and Lake Elsinore CDJR.
I'm happy with this dealer service department so far. I brought my 2016 Jeep Renegade Trailhawk to them to have an emissions recall done. David Greene and Taylor Seymour were the service advisors I dealt with. Both were polite and realistic about the timeline for repairs when asked. I was supplied a rental while my Jeep was being repaired also. My previous experiences with other Jeep service departments have been unpleasant to put it nicely. Lake Elsinore CDJR has been the exception, they have been nothing but pleasant to deal with.
Excellent service! Highly recommend the service writer was courteous, friendly and very knowledgeable, this is where I look forward to doing business with
Ricardo was awesome, so much help and very nice. Left very happy and glad I came here.
Taylor was very courteous upon check in. Gave the right expectations on service diagnostics and time. Very helpful.
The best and amazing work. Was fast very clean work. I appreciate the help I got
Associates were all very polite and helpful. I was visiting from Arizona and had an issue with my NEW 2024 Jeep Grand Cherokee.
Polite and pleasent and got me right in. fixed my problem and did check list for everythig else.
Taylor kept me informed when my RAM Truck work would be completed and she ordered me up and Uber to take me home.
After I get out of the dealer they ignored my emails no answers for things they said it’s including in my vehicle
Great experience excellent customer service friendly clean they care about customer service skills are the best
keith is absolutely AMAZING. easy process with him for my mother & I. we knew what we wanted when we came in & he made it possible for me going home happy.
Jeff was very helpful provided awesome customer service got me in and out fast great experience at this dealership.
This is my 2nd car I bought from them Keith was great! Fiance dept was great. I would recommend this dealer to all my friends and damily!!
Fast efficient and curteous service. Service department was fast and took time to help out to get my check in started when I arrived a bit early.
Cory in the service department was awesome and very helpful. The job was done in a timely manner
David was very thorough and ensured I had all information needed. He checked my recalls and helped me schedule a service for the recalls with a courtesy vehicle. He was helpful and the customer service was great. The vehicle service was quick and I was in and out in about an hour!
Delia Valenzuela was amazing on every costumer care details I’m super happy with her service
Great Service. I got my vehicle back in a timely manner. Great experiance with our service rep.
Very professional with keeping you up to date on your vehicle and very helpful with different options.
Great service, I got my vehicle back in a timely manner. It was also informative.
This dealership was convenient in location and customer service was wonderful! thank you for people in Service and the buyers quote dept. for helping me and my vehicle. Delia and David were wonderful! I wish I bought my used vehicle from lake Lake Elsinore because they were genuine and helpful than Ontario. Not looking forward to my vehicle having any issues but looking forward with working with the service dept again. Thank you for working with me.
Everyone very efficient, professional and welcoming I will definitely recommend this dealership to friends and family.
Thank you the experience was very good Chad help with the purchase of the Honda accord
Great service. Extremely fast and efficient. Dropped off my Gladiator without an appointment and the truck was ready in 2 hours. Thank you!!!
My experience at the dealership was great. Received the help I needed to make my purchase.
Got me in and out of there quickly always a great job. Will be back for future needs
Micheal was very nice and professional and attentive.. and I appreciate all the staff that was involved in my process
They have been really good to me I will always use this dealer thanks Chad and Taylor
Drop off and service write up was completed promptly upon arrival. Great communication, service performed while I waited, quick turnaround.
Great service department! Easy to make an appointment Vehicle was done on time and everyone was friendly!
Friendly, fast service. Will continue to do business with this dealership. Easy and top notch servixe.
I was never shown any information on my car I had dialysis that am. Never should be bought car
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Called ahead to look at a car, not only did they have it pulled up and ready but both jeff and Ricardo were friendly and knowledgeable. The buying experience was easy and quick. They were reasonable on our trade in and worked with us on the purchase of our new Jeep. Very happy to leave a good review for the team at Lake Elsinore Jeep
Hi very good thanks so see you next time and future l hi ea po
They were fast , helpful and good greeting.I will come back with the same person and recommend your service
Great dealership we have purchased 5 vehicles from you. The service department has been outstanding the service writers have been friendly and helpful.
Service advisor, Delia Valenzuela, was great! She kept me informed and updated regarding my vehicle. Note: Your sales department is another issue.
The service was great I would recommend my friends to go have there vehicles worked on
Hans and team were amazing. Very knowledgeable about my 2024 Ram 2500 Mega-Cab and very helpful in making my final decision. Finalized a great deal, and certainly Hans was a huge help. Priscilla in finance was great as well. The entire process was very professional and efficient. Would highly recommend Hans and the entire team at this dealership! I will certainly return for any future vehicle needs.
Keith H. and Chad N. were amazing to work with!! Both were very patient with us and got us exactly what we were looking for!! We look forward to doing business with them again!!
Awesome sales staff, Very accommodating, Ricky flew to Phoenix to finalize paperwork since I was not able to come to dealer
Always take care of my issues in a timely manner. Get me to and from home when I don’t have a ride. Overall great customer service even when they are busy.
Taylor is great a communicating and helping to line up my recall appointments. Really appreciate it.
Taylor was great and took great care of my needs and informing me of the needs of my car
The process was quick and professional for what I had done on my vehicle. Thank you!
Mike helped us find a car. He was extremely helpful with our car buying process. I found him very hard working and conscientious person. I had great experience buying car from your company and highly recommend your company to a prospective buyer
Great service from Michael, great purchase experience! Picking yp my purchase next weekThank you for everything!
Cody did a great job coordinating the repairs and going the extra mile to get my car finished as quickly as possible. Very much appreciate his efforts and those of the mechanic working on the car.
They did a recall for emissions and an oil change on my truck. They were very quick and kept me up to date on the whole time with the process.
Very creative and straight forward. Professional in every way. We made the deal happen through collaboration.
My service advisor went out of his way to get a part covered thst he felt Shoukd be along with me. It was so nice ti have someone on my side. I will def take my ram bavk there
Mike Magana and Michael Gerardo were both Outstanding, Excellent, Helpful, Kind, Curtious, Thank you guys.
Everything was so quick and painless. Keith was very helpful in my specific situation. Thank you.
Taylor was exceptional to work with and super helpful as well as super responsive. Would recommend this shop
The Warranty saved us and thankful for Taylor. Process took longer than expected but with warranty claims & holidays it was to be expected. Overall very happy
Pleasantly surprised how Efficient the process was to buy a vehicle. Ricky was easy to work with and we didn’t feel he gave us any grief.
Jeff was really attentive and helpful when I was looking to buy my first jeep!
Super fast repair In and out in two days. Fair price for work performed considering it was a steering damper
I feel the service was subpar. Instantly was told I need almost $1500 worth of service before my vehicle was even checked. I understand that most of it is recommended service but still. Inspect the vehicle first before doing that. Then waiting almost 3 hours for just an oil change and tire rotation is ridiculous. Then on top of that waiting for my vehicle to get washed and to come out and it doesn’t even look clean.
Good sales experience overall - we did have trouble setting up the Wagoneer Connect App however. Brian was great and I plan to return to complete the setup.
Great customer service Im happy with Delia’s work, easy to make appointment and super fast service
Great experience! Taylor was easy to work with, very thorough and knowledgeable. She also kept me updated every step of the way with the multitude of standard maintenance issues I had.
The experience was so good and they are very professional and so knowledgeable in their work
Taylor was so helpful with the whole process. Will definitely come back for any needs for my Jeep in the future.
They did a great job completing the emission recall. They even did a good job with the wash.
Tylor was very helpful and she explained everything that they were doing to my truck also she got me a rental for the period they were fixing it that’s an A+ for her and the dealership.
From the moment I entered the car lot I was made welcome. Reception Christina was very nice and helpful showed us who our sales person was and showed us the car I was looking into !
My sales person Hans was very helpful with my purchase , Armando in finance was all very clear with his advice , friendly and very helpful!! I will definitely return in the future and recommend to others with out a doubt ! I didn’t get his name but he was so helpful with my two toddlers they were starting to get a little fuzzy and he brought ... Read More DealerRater - Jan 14, 2024
Stress free, really straight forward the deal nothing behind very explanatory everything a to z
